Friday, December 9, 2011

Small businesses waste £1K a year printing

Overview

Published: 12/09/2011

Photos

Cartridge retailer reveals a third of small businesses overspend on office printing

 

A third of small businesses overspend on their office printing, wasting almost £1,000 a year, new research reveals.

Furthermore, only a 10th admitted to "actively researching" printing costs to ensure they are receiving the best deals available.

Of the 89% of respondents who stated they didn't research printing costs, the majority admitted unnecessarily printing 500 documents, including emails, in a standard working week. 

 

When considering this research and that an average ink cartridge costs £28 and can print approximately 1,100 pages, with toner also costing around £116 and printing up to 10,500 sheets of paper, this would mean that the majority of small businesses across the UK are wasting up to £18.50 a week on ink and toner; equating to £962 a year.

 

Furthermore, the respondents were asked if they regularly recycled the office's discarded printing, to which 17%, said no. A further quarter stated that they recycled most of the office's discarded printing, while the remaining 57% cited that they recycled all of the office's discarded printing.

Those who stated they did not were asked if they planned to investigate the prices of printing and recycling options, to which more than three quarters said yes.

 

Ian Cowley, MD of www.cartridgesave.co.uk which conducted the survey of 1,194 owners of business with 50 or less staff, commented: "It is of course disappointing to see that so many small businesses are wasting money on unnecessary printing and not being mindful about the documents that they print. I am sure that many small businesses across the UK have experienced a few financial problems throughout their duration and this is when £962 a year would certainly be very useful."

He continued: "I would strongly recommend businesses look into the costs of their printing services, especially businesses that require a great deal of printing. It is great to see that the majority of the businesses recycle their discarded paper, it is even more positive that that the majority of the respondents who don't recycle do plan to in the future." 

Thursday, December 8, 2011

Green Printing Tips to Reduce Paper Use

by officePROhub.com on 12/09/2011 - 12:18 am

Tags: Green office products, Inkjet Printers, Laser printers, Managed Print Services

Printing in business today is expanding at an exponential rate each year. More businesses are printing an ever-growing volume of documents, and without the proper means to reduce printing these businesses will continue to spend more and more on printing. The average office worker in the United States on average uses up to 10,000 sheets of paper per iStock_000003447790Smallyear. This number is astounding, and can easily be reduced simply by implementing a few green printing strategies.

 

 

 

Implement these green printing tactics to reduce printing in your business:

 

· Utilize Print Preview – Print Preview gives you the ability to view your document and edit how it prints. Every time before you print, utilize print preview to cut out unnecessary pages such as banner pages. This is especially important when printing email and websites.

 

· Implement Duplex Printing – Duplex printing is a feature on your printer which allows you to print on both sides of the page. By setting all of your printers to duplex, you can reduce printing by up to 40%.

 

· Only Print Necessary Documents – Taking a few extra seconds before clicking the print button can make the largest difference in your office in regards to printing. If you do not absolutely need to print something, then save the paper.

 

It is vital to gain control of your printing environment before it gets out of hand. Oftentimes we do not fully understand how much money is going into printing until we take a step back and look at how much unnecessary printing takes place.  

Printer priorities – getting the best from your next purchase

by officePROhub.com on 12/09/2011 - 12:55 am

Tags: Inkjet Printers, Laser printers, Printers

Getting the right print is easier than you think

 

If you’re thinking about buying a new printer then there are plenty of printers out there vying for your attention. However, picking the right one can also be a little tricky with so many different options to choose from.

But, getting the right printer is much easier than you might think, just as long as you put together a list of requirements beforehand.

If you’re the sort of person who needs to print out lots of full-colour digital images, which is what most of us are doing with our printers these days, then having a high-quality All-in-One device will fit the bill. Manufacturers such as Kodak, HP, Epson and Canon have all entered this competitive marketplace and, as a result, people who print photos are spoilt for choice.

Similarly, if you regularly need to print rather more humdrum, but no less important, documents such as word processing files, spreadsheets, forms and emails, then you’ll need a printer that excels in outputting no-nonsense mono pages too.

The good news is that modern printers can invariably do a little bit of everything, particularly when it comes to the All-in-One end of the market.

Money matters

For many people cost is the core factor when deciding on a printer, but there are models to match any kind of budget. Traditionally, it’s been important to buy the best you can afford, because ultimately the better the printer then the better the quality of the end results. It is possible, though to get a printer that’s high on features and quality but low on price.

Next up, you’ll need to determine what sort of running costs the printer will rack up over time. There’s little point in purchasing a model that might have a cheap price tag, but then costs a small fortune to replenish the ink cartridges. When it comes to economical printing is the Kodak Hero series is good – all of these models use consumables that cost less than £20 to replace. Or look for the Epson WorkForce Pro WP-4535 DWF, an inkjet printer with running costs that challenge even much more expensive laser printers.

 

The must-have features

Once you’ve got a grip on costs, the next step is to determine exactly what it is that you want to do with your printer. Most home users, along with small business owners, find that the modern All-in-One printer is a much better option than either a traditional inkjet or laser device.

While the inkjet might print decent photos, it’s not ideal for high-volume mono document printing. Conversely, the laser printer may well be perfectly happy to churn out reports and datasheets in an office environment, but it’s not really suited to reproducing lustrous photo prints of your loved ones.

It’s hardly surprising therefore, that the All-in-One is increasingly becoming the main tool of choice for people who need a device that can do a little bit of multi-tasking. The added attraction of these models is that they can also scan, copy and fax documents too, meaning that you’ve got a veritable one-stop print shop at your disposal.

 

Desirable extra features

A new All-in-One is also the best bet for being able to enjoy lots of additional high-tech functionality too. Models from the likes of HP - we liked the HP Envy 114 e All-in-One - we reviewed recently - Epson, Canon and every Kodak Hero printer come with a dazzling array of tools for getting any kind of print job done fast and efficiently. Key to this is usability, with All-in-One’s featuring everything from touchscreen controls through to duplex automatic document feeders.

This touch-and-go printing capacity means you can set the job up and simply let your printer get on with it. Such printers - and the Kodak and HP Envy printers mentioned above are included - automatically detect the paper size and subsequently predicts how much ink and paper will be required to complete the job. You’ll also want the same kind of simplicity when you set-up for the first time and now, thanks to Wi-Fi capability, All-in-One printers can be configured in minutes and offer hugely convenient cable-free operation.

 

Harnessing technology

With your main features, functions and set-up considered, all you really need to think about then is how much easier you can make your printing tasks. Even though things have become wonderfully straightforward when it comes to home printing, there are now software tools that make the process even more seamless.

For example, the Hero range boasts some really advanced features including the ability to print on the go, directly from a smartphone, laptop or tablet device. The HP Envy printers can do the same and, like the Kodak Heros, use the power of Google Cloud Print-enabled apps that enable you to output directly from the likes of Gmail and Google Docs.

There’s also the capacity for sending emails and attachments to a Hero printer from anywhere on the planet, using any email account, by enlisting the Kodak Email Print Service. Family, friends and work colleagues can also send emails and attachments to your Kodak printer in the same way, using any email account, with this innovative service. This Cloud-based printing is becoming increasingly common and revolutionises the process. 

What’s more, it’s also possible to explore the potential of apps to squeeze even more out of the experience. Kodak’s Pic Flick App, for example, offers easy outputting of photos, text and other documents from the likes of an iPhone, iPod touch, iPad as well as BlackBerry and Android devices. Other printer brands now have iPhone or Android apps for this reason. It's worth checking before you buy if this is going to be important to you.

 

Perfect prints

Don’t forget to check that the model you’re interested in will be able to use digital data from a variety of media sources, including memory cards and sticks, as well as connecting via a home network. It’s also a good idea to lookout for additional user-friendly features in the shape of touchscreen controls and easy integration with your favourite social networking sites.

And, last but not least, check that the quality of the resulting prints will be up to the standard that you require. If you’re after top-quality photo prints then make sure you get an All-in-One that can produce vibrant and lasting results. Stick with a name brand and you’ll be well covered when it comes to outputting prized family photos.

Here Kodak All-in-One printers have a clear lead, because they use pigment-based premium inks. Despite the fact that they are refreshingly cheap and easy to replace, these ink cartridges have even been awarded ‘best in class’ status and the printouts have a formidable reputation for lasting over 120 years. With all printers, it's best to check a print before you buy.

 

Your printer checklist:

  • Compare the price of the printer against the running costs and how much it costs to purchase ink refills.
  • Check the technical specification, paying close attention to the likes of print resolution in dots per inch (or DPI) and the pages per minute (or PPM).
  • Look for lots of connectivity options including can the printer be added to a home network using Wi-Fi and operated in the same way.
  • Check what kind of media the printer accepts, such as digital camera memory cards and also USB sticks
  • Look out for printers that offer ease of set-up and operation along with offering lots of functionality such as auto sheet feeders and print job monitoring.
  • Check if software add-ons are available for the printer, including the ability to use Cloud printing and apps to boost productivity and ease of use. 

Lexmark Strengthens Offerings for Public Sector–Streamlines Processes, Improves Productivity

OverviewPublished: 12/08/2011

Lexmark International, Inc. (NYSE: LXK) has enhanced its offerings for the public sector by combining the power of Lexmark multifunction product (MFP) technology with ImageNow from Perceptive Software.

 

To save valuable time when submitting documentation for services, the Lexmark MFP and associated software provide intuitive scanning instructions for the user via the touch screen, and more importantly, detect errors and omissions in the documentation that could create lengthy delays in obtaining services such as food stamps, unemployment or social security benefits.

The Public Assistance Intake and Recertific

ation Solution works with existing case management systems to simplify any document-driven process, enhancing constituent service and increasing staff productivity.

 

Additional details and benefits of some of Lexmark’s key public sector solutions include:

 

•    Public Assistance Intake and Recertification Solution - Streamlines the process of public assistance applications while reducing costs associated with misplaced documents and boosting employee productivity.

 

•    Print Release - Lexmark’s Print Release solution allows easy management and control of print jobs and ensures the security of confidential documents.

 

•    HR Onboarding and Invoice Processing workflows - Automates workflows and helps eliminate manual entry within the processes essential to business, such as hiring and invoicing.

 

To learn more about Lexmark’s offerings for the public sector, click here.

 

To learn more about Lexmark, please visit www.lexmark.com. For more information on Lexmark, see the Lexmark Facebook page and follow us on Twitter.

 

For further information: Shannon Lyman, +1-859-232-5532, slyman@lexmark.com

 

 

To learn more about Lexmark, please visit www.lexmark.com. For more information on Lexmark, see the Lexmark Facebook page and follow us on Twitter.

 

For further information: Shannon Lyman, +1-859-232-5532, slyman@lexmark.com

Lexmark_logo

Tuesday, December 6, 2011

Corporate Express Helps Australian Organizations Reduce Their Carbon Footprint

Overview

Published: 12/07/2011

Photos

FRAMINGHAM, Mass., Dec. 06 /CSRwire/ - Corporate Express today announced that it has taken its best selling product EXP 800/801 and has made it carbon neutral[1]. Staples Carbon Neutral A4/A3 copy paper is one of the first office copy paper products to receive the Australian Government’s National Carbon Offset Standard (NCOS) certification. It is also certified under the Australian Forestry Standard and Programme for the Endorsement of Forest Certification (PEFC).

As an industry leader in sustainability, Corporate Express is committed to helping all its customers reduce their carbon footprint by making sustainable office product choices easier.

Edward Baral, National Merchandising Manager, Corporate Express Australia said, “Based on last year’s sales of EXP800/801 copy paper, the introduction of Staples Carbon Neutral copy paper has the potential to remove or offset the equivalent of 71,500 tonnes of carbon dioxide from the environment in 2012 through the purchase of this product[2]. That is the equivalent of taking 16,500 cars off the road for a year.”[3]

As the leading office copy paper supplier in Australia, Corporate Express wanted to make it easy for customers to choose an Australian made carbon neutral alternative.

Meg McDonald, CEO of Low Carbon Australia, congratulated Corporate Express for their leadership in bringing this Australian made carbon neutral product to market, enabling more business customers to make the smart choice and contribute to Australia’s low carbon economy.

“This is an important demonstration of an industry leading business in Australia taking an active role in helping Australian businesses to lower their carbon footprint through the provision, use and consumption of NCOS certified copy paper,” said Ms McDonald.

“Staples Carbon Neutral copy paper is Australian-made and is replacing the existing EXP800/801 copy paper. We are delighted that we can transition our customers to a carbon neutral product at no additional cost,” Mr Baral said.

“Today’s carbon neutral copy paper launch offers a simple but significant step for Australian businesses and other organisations looking to reduce their carbon footprint. The purchasing of this carbon neutral product will also enable our customers to access internationally recognised GRI and sustainability reporting on their carbon neutral paper usage,” Mr Baral concluded.

Corporate Express won the 2011 Australian Business Award for Environmental Sustainability. This award recognises organisations that demonstrate leadership and commitment to the enhancement, preservation and protection of the environment.

About Corporate Express

Corporate Express Australia Pty Limited is one of Australia’s leading suppliers of office essentials, with a product offering including office products, IT solutions, business furniture, print management, canteen and catering supplies, promotional marketing, facility supplies and education products. Corporate Express Australia, Corporate Express New Zealand, are owned by Staples.

About Staples

Staples is the world’s largest office products company and a trusted source for office solutions. The company provides products, services and expertise in office supplies, copy & print, technology, facilities and break room, and furniture. Staples invented the office superstore concept in 1986 and now has annual sales of $25 billion, ranking second in the world in eCommerce sales. With 90,000 associates worldwide, Staples operates in 26 countries throughout North and South America, Europe, Asia and Australia, making it easy for businesses of all sizes, and consumers. The company is headquartered outside Boston. More information about Staples (Nasdaq: SPLS) is available at www.staples.com/media.

About the National Carbon Offset Standard (NCOS)

The Australian Government introduced the National Carbon Offset Standard (NCOS) in 2010 to provide national consistency and consumer confidence in the voluntary carbon market. The standard serves two primary functions – it provides guidance on what is a genuine voluntary offset and sets minimum requirements for calculating, auditing and offsetting the carbon footprint of an organisation or product to achieve ‘carbon neutrality’.

The NCOS Carbon Neutral Program is administered by Low Carbon Australia on behalf of the Department of Climate Change and Energy Efficiency. See www.climatechange.gov.au for more information.

About Low Carbon Australia – Carbon Neutral Program

The Carbon Neutral Program is a voluntary scheme which allows Australian businesses to measure, reduce and offset greenhouse gas emissions associated with business operations or products.

The Program is administered by Low Carbon Australia on behalf of the Department of Climate Change and Energy Efficiency. Low Carbon Australia was set up by the Australian Government in 2010 as a company limited by guarantee with an independent board of directors. For more information please visit www.lowcarbonaustralia.com.au/cnprogram.

[1] Certified carbon neutral under the NCOS Carbon Neutral Program, administered by Low Carbon Australia” http://www.climatechange.gov.au/government/initiatives/national-carbon-offset-standard.aspx

[2] Calculation based on EXP800 & EXP801 sales for the 12 months up until September 2011, Emissions factor drawn from our manufacturer's Greenhouse Friendly Product Annual Emissions Verification Report to the DCCEE NCOS program verifiers, Low Carbon Australia, May 2011.

[3] Assumes 12L/100km/year in a petrol car. Ref: www.environment.gov.au

 

For more information, please contact:

Anthony Lowe
Phone: +61 2 8987 2132
Phone 2: 0409 925 917
Twittter: @anthonyjlowe

 

Inkless printing company Zink receives $35M funding

by officePROhub.com on 12/07/2011 - 01:02 am

Tag: Printers

Zink hints at bringing their space-age 'zero ink' printing technology to wider market

Financial trends and news by Nathan Pensky

It's not often that you hear about a company that aims to revolutionize an entire industry. But that is exactly what Zink, a company that manufactures paper for inkless color printing technology, is trying to do. Zink announced Tuesday a $35 million funding B series, led by investors Genii Capital.

Former board members Mary Jeffries and Ira Parker have also been hired as co-CEOs of Zink, in conjunction with this recent investment. Founded in 2005, Zink's research and development labs arebased in Bedford, Massachussets, with a manufacturing outlet in Whitsett, North Carolina.

Zink's inkless printing technology works by running special paper, which has been embedded with layers of cyan, magenta, and yellow "Amorphochromic" dye crystals, through a printer that heats the paper to create images. Zink's "zero ink" technology is able to isolate the heating of each color-forming layer to create an array of colors, and images of photorealistic resolution.

Inkless printing has been around for a while, and was actually used on some fax machine models. However the tech behind the oldest inkless method, thermal printing, doesn't allow for color printing. The other current inkless printing tech, which is now being developed by Xerox and has not yet been released to the public, uses paper coated with UV-sensitive chemicals and allows for color printing, as well as erasing of images via the same UV process.

The Zink technology has over 180 patents and patents pending. They are the only company to use the Amorphochromic dye crystals method.

Based on images on the company's website, the Zink paper seems very like normal paper. Zink's tech has already been implemented in a few photo printers that have gone out to market and, notably, a new generation of Poloroid cameras.

Zink has also partnered with Dell to create the Wasabi handheld color printer for photo printing, compatible with mobile phones, digital cameras, and blue-tooth.

One would speculate that the company will be using their new funding to put this space-age technology to the conventional printer market, since as of yet, it has been used only for photo printing. Zink could not be reached for immediate comment.

The perfect present - a 3D printer

by officePROhub.com on 12/07/2011 - 01:10 am

Tags: Inkjet Printers, Laser printers, Printers

The next industrial revolution could be upon us as machines that create items in plastic or concrete become ever cheaper, writes Roger Highfield.

8:53AM GMT 06 Dec 2011

Some use it to grow bones. Others to build planes. The American talk show host Jay Leno used it to replace the rusty bits of his 1907 White Steamer automobile, one of his vast collection of old cars. Hardly a week goes by without headlines about 3D printing, a technology that’s going to change the way you live. Welcome to the next industrial revolution.

The first industrial revolution boosted the income of hoi polloi and reshaped society over decades as manual labour was displaced by machine-based manufacturing. Factories produced items in their thousands and tens of thousands to enjoy vast economies of scale. Today, however, bespoke craftsmanship is making a comeback, thanks to 3D printing or “additive manufacturing”, in which a three-dimensional object is built layer by layer.

As a manufacturing process, 3D printing contrasts with the traditional “subtractive” approach, which relies on milling, grinding and cutting to remove material, wasting much of it in the process. This creative development offers all kinds of advantages and innovations.

The company 3T RPD, of Greenham Common, Berkshire, working in partnership with the University of Southampton, has created an Unmanned Aerial Vehicle; the world’s first 3D-printed aircraft. At Loughborough University, Richard Buswell is developing a vast, three-storey rig to create buildings by ''concrete printing’’.

Susmita Bose and colleagues at Washington State University recently described in the journal Dental Materials how they used a customised printer to create a bone-like material that can be used in orthopaedic operations and dental work. Other researchers are laying down layers of living cells. And a new generation of edible objects is being printed by Peter Walters at the University of the West of England. Scientists can reconstruct fossil bones, clone priceless artefacts and forge body parts.

Why stock warehouses with parts from abroad when entire designs can now be stored in virtual computer warehouses, waiting to be printed locally, and on demand? So asks a Science Museum curator, Ben Russell, who has used 3D printing at University College London to recreate the contents of a delicate plaster mould that turned out to be a lost bust of the Scottish engineer James Watt. He says 3D printing is an organic blend of craft and hi-tech that is a million miles from the production line assembly methods pioneered by Henry Ford.

The idea is not new: 3D printers have been available commercially for three decades, and are routinely used to make prototypes by car manufacturers. I first become aware of the potential of what was then called “rapid prototyping” in 2004, when I visited the Renault F1 team works in Oxfordshire, where titanium and plastic components were solidified from a soup of ingredients scanned by a beam of blue laser light.

But what has changed is that 3D printers are becoming cheaper, smarter, better and more ubiquitous. One of the more remarkable developments came from Adrian Bowyer of the University of Bath, with RepRap, which stands for ''replicating rapid-prototyper”, on which I reported for this paper. RepRap had first been honed to print out everyday plastic goods such as door handles, sandals and coat hooks. The machine works like a printer but, rather than squirting ink on to paper, it puts down thin layers of molten biodegradable plastic which solidify to make objects.

Three years ago, however, the machine had succeeded in copying all of its own 3D-printed parts, which could be assembled into a new RepRap machine.

RepRap marked the birth of a domestic machine, a revolution analogous to that which saw the mainframe computer give way to the desktop PC. Recently it became available in kit form and Bowyer has already sold 100. All the while, the software and other ingredients are getting cheaper. There are rival kits, from Bits from Bytes to MakerBot. There are hackers adapting and improving them. As the technology mutates and evolves, the quality of the objects they can make gets better.

“Just about everyone in developed countries runs their own CD-pressing plant, their own photographic laboratory, and their own printing press. So why shouldn’t they run their own factory, too?’ asks Bowyer. “And – while we’re at it – let’s make it a RepRap factory that manufactures more factories. We might get to a point where individuals can make all the things they want (including, of course, the RepRap machine that does the making).”

He likes to think of it as a new kind of home-grown movement, but for goods rather than food. “Your attic room will be your machine kitchen-garden, making everything from door handles to mobile phones. And if you have an actual kitchen garden as well, you can grow the plastic for RepRap - that’s polylactic acid, which is made from starch. You’ll have a self-replicating machine making useful goods from a self-replicating material supply.”

And here’s his revolutionary parting shot: when the day comes when we can all use 3D printing to make our own, we will have less need for money. “Where money doesn’t flow, it’s very hard to levy taxes.” Vive la revolution!

• Roger Highfield is the director of external affairs, National Museum of Science and Industry

Monday, December 5, 2011

Printer Reliability and Satisfaction: Brother, Canon, and Epson Lead the Field

by officePROhub.com on 12/06/2011 - 01:12 am

Tags: Inkjet Printers, Laser printers, Printers

No one printer maker stood out in our survey of readers about their experiences with printer reliability and their satisfaction with features.

By Mark Sullivan, PCWorld

Our survey results show up-and-down results for many printer makers. Samsung received high marks for its printers’ reliability and copy speed, but poor ones for photo and graphics printing quality. Participating readers esteemed Xerox for its machines’ printing speed and network connectivity, but bashed it for their poor reliability. Only Canon, Brother, and Epson had especially strong showings in both reliability and feature satisfaction; and of those three, only Canon also graded high in service and support.

Highlighted in the three charts below are our survey participants' ratings of desktop PC manufacturers in three general areas: reliability, features, and service/support. These results are drawn from our 2011 Reliability and Service survey of some 63,000 PCWorld readers. The other product categories covered in this survey were desktop PCs, laptop PCs, tablets, digital cameras, HDTVs, and smartphones. For a closer look at the methodology we used in our survey to gauge manufacturer reliability and customer satisfaction, see "Reliability and Satisfaction: What the Measures Mean."

Notes and Quotes

The printers section of our Reliability and Service survey prompted some vivid comments from participants, and we spotted a couple of significant details in the data, too:

• In the category as a whole, 14.2 percent of printer owner said that they had run into a significant problem with their machine in the past year. That percentage jumped to 27.6 percent when we counted only Lexmark printer owners.

• Overall, 6.3 percent of printer owners said that that their printer had developed a problem in the past year that was serious enough top prevent it from working.

• "I've used Brother printers for over 15 years at my office. They are workhorses and last a long time. I very rarely have any problems with them." --Brother printer owner

• "Reduce the noise. When it prints, it sounds like a dinosaur eating a helicopter in my room." --HP printer owner

Brother, Canon and Samsung Tops in Printer Reliability

More than any other chart derived from our 2011 R&S survey, the one for printer reliability tells a story of extremes, with almost no middle ground. Three manufacturers (Brother, Canon, and Samsung) went a perfect four for four on the positive side, and a third (Epson) went three for four. Then there was a huge dropoff to Xerox, which totted up average marks on two measures and negatives on two others. The remaining five companies we charted (Dell, HP, Kodak, Lexmark, and Ricoh) finished worse than average on three of the four reliability measures. How did Epson manage to rate better than average on "problem on arrival," "any significant problem," and "severe problem," and yet reap only an average mark for "overall satisfaction with reliability"? It's a perplexing question.

 

BRANDProblem on arrivalAny significant problemSevere problemOverall satisfaction with reliability
Brother Better than average Better than average Better than average Better than average
Canon Better than average Better than average Better than average Better than average
Samsung Better than average Better than average Better than average Better than average
Epson Better than average Better than average Better than average Average
Xerox Average Worse than average Worse than average Average
Dell Average Worse than average Worse than average Worse than average
HP Worse than average Worse than average Average Worse than average
Kodak Average Worse than average Worse than average Worse than average
Lexmark Average Worse than average Worse than average Worse than average
Ricoh Average Worse than average Worse than average Worse than average

Better than average Better than average Average Average Worse than average Worse than average

 

Brother, Canon, and Epson Owners Are Most Satisfied With Their Printers' Features

The results on our printer features measures show crests and troughs for several manufacturers. Brother and Canon had the largest number of positive scores--six out of nine--but each also suffered a setback on one measure (Brother went negative on "photo/graphics quality," and Canon followed suit on "printing speed"), which allowed Epson to match them on net positives by carding five better-than-average marks and four average marks. Xerox deserves recognition for its solid showing, too: better-than-average ratings for "network connectivity," "printing speed," and "text quality," with no subpar scores.

Only three vendors finished with net scores of negative two or worse: Kodak (with two worse-than-average marks), Dell (with four), and HP (with six). The cancel-out award goes to Lexmark, the only manufacturer to turn in an overall neutral score, which it obtained by combining five average marks, two better-than-average marks (for "operating noise" and "warranty"), and two worse-than-average marks (for ""photo/graphics quality" and "text quality").

 

BRANDCopy speedDesignNetwork connectivityOperating noisePhoto/graphics qualityPrinting speedScanning qualityText qualityWarranty
Brother Better than average Better than average Better than average Better than average Worse than average Better than average Average Average Better than average
Canon Average Better than average Average Better than average Better than average Worse than average Better than average Better than average Better than average
Epson Better than average Average Better than average Average Better than average Average Better than average Average Better than average
Xerox Average Average Better than average Average Average Better than average Average Better than average Average
Samsung Better than average Average Average Average Worse than average Better than average Average Average Average
Lexmark Average Average Average Better than average Worse than average Average Average Worse than average Better than average
Ricoh N/A Worse than average Average Average N/A Average N/A Average N/A
Kodak Average Average Average Worse than average Average Average Average Worse than average Average
Dell Worse than average Worse than average Average Worse than average Average Average Average Worse than average Average
HP Worse than average Worse than average Worse than average Worse than average Average Average Worse than average Average Worse than average

Better than average Better than average Average Average Worse than average Worse than average

N/A = Not available (too few responses to rate the company on this measure).

 

Canon and Lexmark Get High Marks for Printer Service

Only six companies received enough ballots to qualify for inclusion on our printer service and support measures. In that reduced field, we found two obvious winners (Canon and Lexmark) and one clear loser (HP).

BRANDPhone hold timeWeb and phone support ratingProblem was never resolvedService experience
Canon Better than average Better than average Average Better than average
Lexmark Better than average Better than average Average Better than average
Brother N/A Average Average Average
Epson Average Average Average Average
Kodak N/A Average Average Average
HP Worse than average Worse than average Worse than average Worse than average

Better than average Better than average Average Average Worse than average Worse than average

N/A = Not available (too few responses to rate the company on this measure).